New support system for clearString

Posted: 27 August 2010

It's great to see the new support system for clearString ready to come on stream. One of our recent targets has been to improve the user experience of our support services. The new system integrates license management, upgrade protection and support access into one handy on-line account so that all the information both the user and our support staff need to know is in one place.

Enstar was a early adopter of dispersed support, with our support staff working from their own homes. VoiP telephony, email and a heavy investment in Internet based technichal doumantation open for all have allowed us to keep standards high whilst keeping costs - and so prices - in check.